Shift Leader, Pet Care & Store Operations

Petco Company; Chillicothe (OH); On-site; USD 48,712,000 - 74,897,000; Full time

Job summary

Petco in Chillicothe, OH is seeking a dedicated Key Holder to support store leadership, supervise team members, and ensure a safe, welcoming environment for pets, customers, and partners. You will help manage day-to-day operations and lead on-floor initiatives to deliver a positive shopping experience.

Open and close the store, assist with merchandising, inventory, cash handling, and customer transactions, while promoting Petco’s standards and values.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Supervise partners, provide guidance and support during shifts.
• Deliver friendly, knowledgeable, and solution-oriented service to customers.
• Maintain merchandising standards, pricing, and signage on the sales floor.
• Process transactions, refunds, and exchanges accurately and efficiently.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Problem solving

Tools

Cash register

Job description

Petco in Chillicothe, OH is seeking a dedicated Key Holder to support store leadership, supervise team members, and ensure a safe, welcoming environment for pets, customers, and partners. You will help manage day-to-day operations and lead on-floor initiatives to deliver a positive shopping experience.

Open and close the store, assist with merchandising, inventory, cash handling, and customer transactions, while promoting Petco’s standards and values.