Pet Care Floor Leader — Lead Teams & Elevate Pet Experiences

Petco; Columbus (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco in Columbus seeks a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise team members, open and close the store, and be the primary point of contact when management isn't present.

This role emphasizes leading on the floor, solving problems in the moment, and delivering a great experience each day. Flexible availability for evenings, weekends, and holidays is expected; prior supervisory

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security procedures.
• Supervise partners and provide guidance during shifts.
• Deliver friendly, knowledgeable service to customers on the sales floor.
• Maintain merchandise presentation and pricing accuracy.
• Assist with inventory counts and restocking as needed.

Skills

Retail experience

Leadership

Cash handling

Communication

Multitasking

Detail oriented

Job description

Petco in Columbus seeks a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets, partners, and customers. You will supervise team members, open and close the store, and be the primary point of contact when management isn't present.

This role emphasizes leading on the floor, solving problems in the moment, and delivering a great experience each day. Flexible availability for evenings, weekends, and holidays is expected; prior supervisory