Floor Leader & Key Holder — Pet Store

Petco; Florissant (MO); On-site; USD 30,000 - 36,000; Full time

Job summary

Petco is seeking a motivated Key Holder to support store leadership, supervise partners, and ensure a safe, welcoming environment for pets, customers, and teammates. This role emphasizes on-floor leadership, problem solving, and delivering excellent service during all shifts.

You will help open/close the store, manage daily operations, maintain merchandising standards, and assist with inventory and POS transactions.

Qualifications

• Previous retail experience required; Key Holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store, following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Provide guidance to partners during shifts and ensure customer service excellence.
• Lead on the floor, resolve issues in the moment, and model company selling behaviors.
• Identify and communicate merchandising or stock issues to store leadership.

Skills

Leadership

Problem solving

Communication

Interpersonal skills

Multitasking

Cash handling

Retail experience

Job description

Petco is seeking a motivated Key Holder to support store leadership, supervise partners, and ensure a safe, welcoming environment for pets, customers, and teammates. This role emphasizes on-floor leadership, problem solving, and delivering excellent service during all shifts.

You will help open/close the store, manage daily operations, maintain merchandising standards, and assist with inventory and POS transactions.