Shift Leader & Operations Coach (Restaurant Drive-In)

Sonic Corp.; Texas; On-site; USD 42,000 - 54,000; Full time

Job summary

Sonic Corp. in Texas is seeking an Assistant Manager to help lead drive-in operations and staff during shifts. This role supports the General Manager by coaching team members, ensuring guest satisfaction, and maintaining safe, efficient service.

You will manage staffing, perform opening/closing duties, handle guest and employee concerns, and ensure compliance with company policies, labor laws, and safety standards.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, time-management, and leadership abilities.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly address guest issues/concerns during shift.
• Handle and properly address employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards.
• Regular attendance.
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required.

Skills

Restaurant management

Shift leadership

Staff coaching

Cost control

Customer service

Labor law knowledge

Communication

Job description

Sonic Corp. in Texas is seeking an Assistant Manager to help lead drive-in operations and staff during shifts. This role supports the General Manager by coaching team members, ensuring guest satisfaction, and maintaining safe, efficient service.

You will manage staffing, perform opening/closing duties, handle guest and employee concerns, and ensure compliance with company policies, labor laws, and safety standards.