Shift Leader: Operational Coach & Guest Champion

Wingstop; City of Rochester (NY); On-site; USD 21,000 - 32,000; Full time

Job summary

Wingstop in Rochester seeks a Shift Leader to support the General Manager in day-to-day operations and to direct restaurant activities when the GM is absent. You will convey the Wingstop culture to crew and work as a creative, passionate team player dedicated to the brand's success.

The role emphasizes guest service, clear communication, and leadership to drive operational efficiency, ensure quality, and help achieve profitability through practical planning and people development.

Qualifications

• Guest service mentality; genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Calm, tactful demeanor in difficult situations.
• Experience in business planning with responsibility for operational and financial results.
• Ability to teach others to understand financial impact of operational decisions.
• Consultative and coaching approach; persuasion and negotiation to influence results.
• Strong problem-solving skills and leadership willingness.
• Remain composed under adverse or confrontational situations.
• Ongoing learner and commitment to self-improvement.
• Regular and predictable attendance.
• Must be 18 years or older.

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct daily operations in GM's absence.
• Convey Wingstop culture to crew members and be a creative team player.
• Demonstrate dedication to Wingstop's flavor mission and brand goals.
• Lead by example to ensure service quality and profitability.

Skills

Guest service

Verbal communication

Calm demeanor

Multitasking

Organization

Business planning

Financial impact

Coaching

Conflict management

Problem solving

Learner mindset

Attendance

Age 18+

Job description

Wingstop in Rochester seeks a Shift Leader to support the General Manager in day-to-day operations and to direct restaurant activities when the GM is absent. You will convey the Wingstop culture to crew and work as a creative, passionate team player dedicated to the brand's success.

The role emphasizes guest service, clear communication, and leadership to drive operational efficiency, ensure quality, and help achieve profitability through practical planning and people development.