Shift Leader: Fast-Paced Restaurant Ops & Team Champion

Wingstop; Minnesota; On-site; USD 21,000 - 28,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to guide the team in the GM's absence. You will help create Wingstop's culture, ensure safe, efficient service, and maintain high standards across shifts.

Key duties include staff scheduling, training, guest engagement, and upholding financial controls while delivering a positive customer experience in a fast-paced environment.

Qualifications

• Minimum 2 years of supervisory experience in food service, retail, or restaurants.
• Excellent written and verbal communication skills.
• Ability to manage diverse crew and lead by example.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Strong hospitality mindset and guest-focused approach.

Responsibilities

• Greet guests and ensure a positive Wingstop experience.
• Assist General Manager in staffing and training.
• Control cash, inventory, and food cost within guidelines.
• Maintain operations standards and communicate maintenance needs.
• Coach and mentor team members to high performance.
• Address guest issues promptly and courteously.

Skills

Guest service

Team leadership

Communication

Problem solving

Adaptability

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to guide the team in the GM's absence. You will help create Wingstop's culture, ensure safe, efficient service, and maintain high standards across shifts.

Key duties include staff scheduling, training, guest engagement, and upholding financial controls while delivering a positive customer experience in a fast-paced environment.