Shift Leader — Lead Ops, Coach Team, Drive Flavor

Wingstop; Salisbury (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking a Shift Leader to assist the General Manager with daily restaurant operations and to lead the team in the GM’s absence. The role emphasizes delivering exceptional guest service, driving profitability, and upholding Wingstop’s culture of flavor and teamwork.

The ideal candidate demonstrates strong communication, organizational skills, and a proactive, coaching mindset to develop staff and improve performance, while maintaining a positive and fun work environment.

Qualifications

• Guest service mentality and genuine desire to serve customers.
• Strong verbal communication and listening skills.
• Calm, tactful demeanor when handling difficult situations.
• Ability to manage multiple projects and timelines with urgency.
• Well organized and detail oriented; focus on profitability.
• Ability to teach others the financial impact of decisions and establish KPIs.
• Consultative and coaching approach; persuasive when needed.
• Strong problem-solving skills; willingness to lead and resolve conflicts.
• Maintain composure in adverse or confrontational situations.
• Ongoing learner with curiosity and self-improvement.

Responsibilities

• Support the General Manager in day-to-day restaurant operations.
• Direct daily operations in GM’s absence.
• Convey Wingstop culture to crew and promote teamwork.
• Contribute to profitability through implemented procedures and standards.

Skills

Guest service mentality

Verbal communication

Calm and tactful demeanor

Multitasking and timelines

Organized and detail oriented

Teach others about financial impact

Consultative and coaching approach

Problem-solving

Composure under pressure

Ongoing learner

Regular attendance

Must be 18+

Job description

Wingstop is seeking a Shift Leader to assist the General Manager with daily restaurant operations and to lead the team in the GM’s absence. The role emphasizes delivering exceptional guest service, driving profitability, and upholding Wingstop’s culture of flavor and teamwork.

The ideal candidate demonstrates strong communication, organizational skills, and a proactive, coaching mindset to develop staff and improve performance, while maintaining a positive and fun work environment.