Shift Leader: Restaurant Ops & Guest Experience Coach

Wingstop; Monroe (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Wingstop is seeking a Shift Leader to assist the General Manager in daily operations and to oversee restaurant activities in the GM’s absence. This role emphasizes upholding Wingstop culture, teamwork, and a commitment to strong financial performance while delivering exceptional guest service.

Ideal candidates show leadership, excellent communication, and a proactive approach to problem-solving, with a focus on training, coaching, and maintaining consistency in operations.

Qualifications

• Guest service mentality and desire to serve customers.
• Strong verbal communication and listening skills.
• Ability to manage multiple projects with urgency and follow-through.
• Experience with business planning and improving profitability.
• Ability to teach others about financial impact of decisions and establish measurements.

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct daily operations in GM’s absence.
• Convey Wingstop culture to crew and promote teamwork.
• Lead with creativity, dedication to brand success, and focus on profitability.

Skills

Guest service

Communication

Leadership

Time management

Organization

Problem-solving

Conflict handling

Job description

Wingstop is seeking a Shift Leader to assist the General Manager in daily operations and to oversee restaurant activities in the GM’s absence. This role emphasizes upholding Wingstop culture, teamwork, and a commitment to strong financial performance while delivering exceptional guest service.

Ideal candidates show leadership, excellent communication, and a proactive approach to problem-solving, with a focus on training, coaching, and maintaining consistency in operations.