Shift Leader / Manager

Dunkin' Donuts Incorporated; Walnut Creek (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to oversee operations in Walnut Creek, CA. You will coach Crew Members, assign tasks, set goals, and motivate the team to deliver fast, friendly service that mirrors our brand standards.

Responsibilities include driving guest satisfaction, ensuring product quality, upholding safety and sanitation, and collaborating with a team to meet targets. This role offers growth as we expand locally and hire for multiple positions.

Qualifications

• Experience in cafe or quick service preferred.
• Fluent in English.
• Willingness to coach and motivate the team.

Responsibilities

• Coach Crew Members throughout shift and set goals and tasks.
• Deliver excellent guest satisfaction, service speed, and product quality.
• Ensure safety and sanitation standards are met.
• Anticipate guest needs and exceed expectations.
• Work well in a team environment.

Skills

Fluent English

Team leadership

Customer service

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

There is lots of growth potential within our organization. We are planning to open 14+ locations in the area and there are full-time and management positions available for those who perform exceptionally.

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment
• Fluent in English

• Full time employees are eligible for healthcare benefits.