Shift Leader

Dunkin' Donuts; West Pottsgrove (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities within thecompany

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members, set goals, and motivate the team to meet brand standards. You will help deliver a great guest experience while maintaining safety and sanitation across shifts.

The role emphasizes teamwork, effective communication, and a proactive approach to guest satisfaction in a quick-service environment.

Qualifications

• Previous experience in a cafe or quick service restaurant preferred.
• Ability to set compelling targets and deliver on commitments.
• Meet safety and sanitation standards.
• Works well in a team environment.

Responsibilities

• Coach Crew Members to execute operational Brand standards.
• Set goals, provide job assignments, and motivate others.
• Deliver a great and friendly guest experience.
• Ensure safety and sanitation standards are met.

Skills

Team leadership

Coaching

Customer service

Feedback delivery

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment