Shift Leader

Dunkin' Donuts; Leesburg (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of potential for growth withinthe

Job summary

Dunkin' Donuts in Leesburg, VA is seeking a motivated Shift Leader to coach Crew Members, uphold brand standards, and ensure quick, friendly guest experiences.

You will set goals, assign tasks during shifts, monitor safety and sanitation, and help drive guest satisfaction in a fast-paced cafe environment. Strong teamwork and communication are essential. The role offers growth opportunities and requires reliability, punctuality, and a positive attitude.

Qualifications

• Previous experience in a cafe or quick service environment is preferred.
• Ability to coach and motivate team members to meet brand standards.
• Commitment to safety, sanitation, and guest satisfaction.

Responsibilities

• Coach Crew Members throughout shifts to deliver fast, friendly service.
• Set goals, assign tasks, and provide timely feedback.
• Maintain safety and sanitation standards and uphold brand quality.
• Anticipate guest needs and ensure a positive team environment.

Skills

Team leadership

Customer service

Communication

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment