Shift Leader: Lead, Train & Elevate Customer Experience

Minis; Saint Cloud (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

MINISO USA in Minnesota seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role drives KPI achievement, maintains store standards, handles cash, merchandising, opening/closing duties, and supports shipment processing while promoting the store’s membership program to build customer loyalty.

You will foster a positive, energetic environment, lead by example on the sales floor and at the register, and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as keyholder or shift leader in retail.
• Strong leadership, interpersonal and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and Escalate when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Sales

POS systems

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Minnesota seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role drives KPI achievement, maintains store standards, handles cash, merchandising, opening/closing duties, and supports shipment processing while promoting the store’s membership program to build customer loyalty.

You will foster a positive, energetic environment, lead by example on the sales floor and at the register, and