Shift Leader: Drive Sales, Training & Store Ops

Miniso; BLOOMINGTON (MN); On-site; USD 23,419 - 24,796; Full time

Job summary

MINISO USA in Bloomington is seeking a Shift Leader to support the Store Manager with daily operations and the training of associates. You will help ensure outstanding customer service and actively promote the store’s membership program.

You will lead by example to meet KPI goals, manage cash handling, merchandising, and front-end duties while contributing to a positive, energetic store environment that drives loyalty and sales.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Multitasking

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Bloomington is seeking a Shift Leader to support the Store Manager with daily operations and the training of associates. You will help ensure outstanding customer service and actively promote the store’s membership program.

You will lead by example to meet KPI goals, manage cash handling, merchandising, and front-end duties while contributing to a positive, energetic store environment that drives loyalty and sales.