Shift Leader - Lead Sales, Training & Guest Experience

Miniso; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training of associates, and delivering exceptional customer service. You will help drive sales, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program.

You will lead by example on the sales floor, support opening/closing, and ensure safety and visual standards. A retail background with leadership experience and strong communication is preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer-service oriented.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and engagement on the floor and at the register.
• Support daily operations including replenishment, fronting, maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring compliance with safety and procedures.
• Resolve customer concerns professionally and escalate when necessary.
• Support loss prevention and adhere to company policies.
• Maintain a professional attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Travel readiness

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training of associates, and delivering exceptional customer service. You will help drive sales, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program.

You will lead by example on the sales floor, support opening/closing, and ensure safety and visual standards. A retail background with leadership experience and strong communication is preferred.