Shift Leader: Lead Team, Elevate Customer Experience

Miniso; Farmington (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

MINISO USA in Farmington seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and assisting with tasks including cashiering, opening/closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.

The Shift Leader will promote the store’s membership program to foster loyalty.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and communication skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates on product knowledge and engagement.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention efforts and adherence to company policies.
• Promote MINISO USA membership program to foster loyalty.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer service

Cash handling

Merchandising

POS systems

Training

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Farmington seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and assisting with tasks including cashiering, opening/closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.

The Shift Leader will promote the store’s membership program to foster loyalty.