Shift Leader: Lead Teams & Elevate Guest Service

Everyday Coffee Company; Onley (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach Team Members and ensure our brand standards are met during each shift. You will set goals, assign tasks, and motivate the team with timely feedback while delivering excellent guest service.

You will support the Restaurant Manager in reaching operational goals, manage cash handling and inventory, and uphold food safety. Experience leading teams in retail or hospitality is valued, with a focus on teamwork and quick decision-making.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills required.
• Fluent in English (spoken and written).
• Previous leadership experience in retail, restaurant or hospitality.
• Proven ability to manage daily store operations, including opening/closing and cash handling.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during shifts.
• Communicate clearly with the next Shift Leader to prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts, and emergencies and resolve issues promptly.

Skills

Leadership

Customer service

Team coordination

Communication

English fluency

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach Team Members and ensure our brand standards are met during each shift. You will set goals, assign tasks, and motivate the team with timely feedback while delivering excellent guest service.

You will support the Restaurant Manager in reaching operational goals, manage cash handling and inventory, and uphold food safety. Experience leading teams in retail or hospitality is valued, with a focus on teamwork and quick decision-making.