Shift Leader: Coach, Optimize Ops & Guest Experience

Everyday Coffee Company; Tilton (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Everyday Coffee Company is looking for a Shift Leader to coach restaurant team members during shifts, ensure brand standards, and deliver exceptional guest service. You will set goals, assign tasks, and provide timely feedback to drive performance.

The role involves leading teams in a fast-paced franchise environment, managing inventory, cash handling, food safety, and training support while upholding franchise policies and ensuring a positive guest experience.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in English.
• Experience leading teams in retail, restaurant, or hospitality.
• Experience with opening/closing procedures and cash deposits.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support Restaurant Manager in meeting goals and execution.
• Ensure Brand standards are met during shift including food/beverage prep.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure adequate coverage.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies throughout a shift.
• Communicate with the next Shift Leader to prepare them for the next shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, making quick decisions to resolve issues.

Skills

Leadership

Guest service

Cash handling

Team coaching

Education

HS Diploma or GED

Tools

POS system

Inventory software

Job description

Everyday Coffee Company is looking for a Shift Leader to coach restaurant team members during shifts, ensure brand standards, and deliver exceptional guest service. You will set goals, assign tasks, and provide timely feedback to drive performance.

The role involves leading teams in a fast-paced franchise environment, managing inventory, cash handling, food safety, and training support while upholding franchise policies and ensuring a positive guest experience.