Shift Leader: Drive Team Performance & Guest Experience

Everyday Coffee Company; Irmo (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Everyday Coffee Company is seeking a Shift Leader to coach and guide team members during shifts, ensuring brand standards and guest satisfaction. You will set goals, assign tasks, and provide timely feedback to maintain smooth operations.

Responsibilities include supervising daily operations, managing inventory, handling cash, and collaborating with the Restaurant Manager to meet performance targets in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant, hospitality or customer-facing environment.
• Proven experience managing daily store operations, including opening/closing, cash handling, deposits, and controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure adequate coverage.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support training of restaurant team members as needed.
• Oversee safety, security and profitability policies during shifts.
• Communicate with the next Shift Leader to prepare them for their shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, make quick decisions to resolve issues.
• Manage cash over/short and ensure adherence to franchisee policies.
• Monitor attendance, punctuality and policy compliance.

Skills

Leadership

Customer service

Cash handling

Training

Communication

Problem solving

Team motivation

Education

HS Diploma or GED

Job description

The Everyday Coffee Company is seeking a Shift Leader to coach and guide team members during shifts, ensuring brand standards and guest satisfaction. You will set goals, assign tasks, and provide timely feedback to maintain smooth operations.

Responsibilities include supervising daily operations, managing inventory, handling cash, and collaborating with the Restaurant Manager to meet performance targets in a fast-paced environment.