Shift Leader: Team Coach & Guest Experience

Everyday Coffee Company; Marion (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Everyday Coffee Company seeks a Shift Leader to coach team members and execute Brand standards during shifts while delivering excellent guest service. You will set goals, assign tasks, and motivate staff with timely feedback.

The role emphasizes leadership, daily operations management, cash handling, and maintaining operational controls to ensure a positive customer experience in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing procedures, cash handling, deposits, and maintaining controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members.
• Oversee safety, security, and profitability policies/processes during a shift.
• Communicate with the next Shift Leader to prepare them for the shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts, and emergencies with quick decisions.

Skills

Leadership experience

English language fluency

Education

HS Diploma or GED

Job description

Everyday Coffee Company seeks a Shift Leader to coach team members and execute Brand standards during shifts while delivering excellent guest service. You will set goals, assign tasks, and motivate staff with timely feedback.

The role emphasizes leadership, daily operations management, cash handling, and maintaining operational controls to ensure a positive customer experience in a fast-paced environment.