Shift Leader: Guest Experience & Operations Coach

Everyday Coffee Company; Fort Wright (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Everyday Coffee Company seeks a Shift Leader to coach team members during shifts, ensure brand standards, and meet operational goals. The role involves delegating tasks, managing inventory and cash, and delivering excellent guest service in a fast-paced environment.

You will report to the Restaurant Manager and help prepare the team for each shift, while maintaining food safety and customer satisfaction. 18+ years old with leadership experience preferred.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Provide great guest service and coach restaurant team members to do the same.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Fluent English

Basic computer skills

Education

HS Diploma or GED preferred

Job description

Everyday Coffee Company seeks a Shift Leader to coach team members during shifts, ensure brand standards, and meet operational goals. The role involves delegating tasks, managing inventory and cash, and delivering excellent guest service in a fast-paced environment.

You will report to the Restaurant Manager and help prepare the team for each shift, while maintaining food safety and customer satisfaction. 18+ years old with leadership experience preferred.