Shift Leader: Lead Team, Deliver Great Guest Service

Everyday Coffee Company; North Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members during shifts, ensure brand standards, and deliver outstanding guest service. You will support the Restaurant Manager in meeting goals, delegate tasks, and maintain daily operational controls, including cash handling and safety protocols.

The ideal candidate has leadership experience in fast-paced hospitality, strong communication skills, and a commitment to accuracy and quality in every guest interaction.

Qualifications

• Demonstrated leadership in retail, restaurant or hospitality settings.
• Experience managing daily store operations, including opening/closing procedures and cash controls.
• Proven ability to deliver excellent customer experience in fast-paced environments.

Responsibilities

• Lead and coach team members to ensure brand standards and guest service.
• Support management in achieving operational goals and shift execution.
• Oversee food safety, inventory, and cash handling during the shift.
• Communicate priorities and results to team; delegate tasks for smooth workflow.
• Address customer concerns and resolve issues to maintain a positive guest experience.

Skills

Leadership experience

Operations management

Cash handling

Customer service

Education

HS Diploma or GED

Tools

POS system

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members during shifts, ensure brand standards, and deliver outstanding guest service. You will support the Restaurant Manager in meeting goals, delegate tasks, and maintain daily operational controls, including cash handling and safety protocols.

The ideal candidate has leadership experience in fast-paced hospitality, strong communication skills, and a commitment to accuracy and quality in every guest interaction.