Shift Leader: Lead, Coach & Elevate Guest Experience

Everyday Coffee Company; Palm Bay (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Everyday Coffee Company is looking for a Shift Leader to coach and guide restaurant team members during shifts, ensuring brand standards and guest service are consistently delivered. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include supporting the Restaurant Manager to meet operational goals, overseeing food/beverage preparation, and maintaining safety and cash handling procedures.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills required.
• Fluent in spoken and written English or the local language you serve.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing, cash handling and deposits.
• Demonstrated ability to lead teams and deliver exceptional customer experience in fast-paced environments.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including food/beverage preparation.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient resources.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during shift.
• Prepare the next Shift Leader for upcoming shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, make quick decisions to resolve issues.

Skills

Leadership

Communication

Customer service

Problem solving

Training

Teamwork

Education

HS Diploma or GED

Job description

Everyday Coffee Company is looking for a Shift Leader to coach and guide restaurant team members during shifts, ensuring brand standards and guest service are consistently delivered. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include supporting the Restaurant Manager to meet operational goals, overseeing food/beverage preparation, and maintaining safety and cash handling procedures.