Shift Leader: Lead Team, Elevate Guest Experience

Everyday Coffee Company; Madison (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will assign tasks, monitor performance, handle guest concerns, and support the Restaurant Manager in achieving daily goals.

Responsibilities include overseeing food and beverage prep, cash handling, shift deployment, training new staff, and maintaining safety and cleanliness standards while delivering exceptional customer service.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing, cash handling, deposits.

Responsibilities

• Coach restaurant team members as needed throughout a shift.
• Delegate tasks to ensure smooth workflow and efficient resources.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met during shift, including food/beverage prep.
• Provide great guest service and resolve customer issues quickly.
• Monitor cash over/short and adherence to cash handling policies.

Skills

Leadership experience

Cash handling

Customer service

Communication

Problem solving

Staff training

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will assign tasks, monitor performance, handle guest concerns, and support the Restaurant Manager in achieving daily goals.

Responsibilities include overseeing food and beverage prep, cash handling, shift deployment, training new staff, and maintaining safety and cleanliness standards while delivering exceptional customer service.