Shift Leader: Drive Service & Team Performance

Everyday Coffee Company; Frisco (TX); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members and execute Brand standards during shifts. You will set goals, assign tasks, and provide timely feedback to ensure guest satisfaction.

Responsibilities include ensuring food and beverage quality, guiding staff, and maintaining safety and inventory controls. A background in leading teams in retail or hospitality is preferred, with 18+ or equivalent experience and basic computer skills.

Qualifications

• Must have previous leadership experience in a fast-paced environment.
• Strong customer service mindset with guest focus.
• Good communication and ability to coach and provide feedback.
• Basic computer skills for daily store operations and reporting.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Customer service

Communication skills

Basic computer skills

Education

HS Diploma or GED

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members and execute Brand standards during shifts. You will set goals, assign tasks, and provide timely feedback to ensure guest satisfaction.

Responsibilities include ensuring food and beverage quality, guiding staff, and maintaining safety and inventory controls. A background in leading teams in retail or hospitality is preferred, with 18+ or equivalent experience and basic computer skills.