Shift Leader — Lead Teams, Elevate Guest Experience

Dunkin' Donuts; Hampton (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Career advancement

401(k) with match

Job summary

Dunkin' Donuts is seeking a Shift Leader to guide crew members in a fast-paced, guest-focused environment. You will motivate teams, deliver exceptional service, and uphold store standards under the supervision of the Restaurant Manager.

Ideal candidates are strong communicators, energetic leaders, and reliable team players with willingness to pass background checks and drug tests. This franchisee-operated location offers opportunities for growth and development.

Qualifications

• Strong communication skills across team and guests.
• Basic math skills for cash handling and transactions.
• Clear written communication and documentation ability.
• Energetic leadership to inspire teams and improve service.
• Willingness to undergo background check and drug testing.
• Flexibility to work varied shifts as required.

Responsibilities

• Lead and coach crew members to drive guest satisfaction.
• Deliver top-tier guest service and set team standards.
• Drive operational standards and efficiency on shift.
• Coordinate team activities and maintain a positive work environment.
• Participate in training, including ServSafe certification.
• Manage shift responsibilities, provide feedback, and recognize achievements.
• Optimize team deployment to meet guest needs and control costs.

Skills

Strong communicators

Math

Writing

Energetic leaders

English fluency

Background check & drug test

Job description

Dunkin' Donuts is seeking a Shift Leader to guide crew members in a fast-paced, guest-focused environment. You will motivate teams, deliver exceptional service, and uphold store standards under the supervision of the Restaurant Manager.

Ideal candidates are strong communicators, energetic leaders, and reliable team players with willingness to pass background checks and drug tests. This franchisee-operated location offers opportunities for growth and development.