Shift Leader: Elevate Guest Experience & Team Performance

Baskin-Robbins; Palmerton (Carbon County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Short Term Disability & Life Insurance

Job summary

A Dunkin' Donuts franchise is seeking a Lead Shift Leader to support the General Manager and develop a dedicated team providing excellent guest experiences and driving profitable sales. This position requires candidates to thrive in a fast-paced environment, promote team dynamics, and uphold brand standards.

Key responsibilities include team management, training, and ensuring exceptional service. Candidates must have restaurant or supervisory experience and strong communication skills.

Qualifications

• Ability to express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience required.
• Strong guest focus to understand and exceed expectations.

Responsibilities

• Promote a team environment through coaching and feedback.
• Assist in recruitment and training of crew members.
• Hold team members accountable for behavior and performance.
• Ensure exceptional guest service and brand standards.

Skills

Communication

Problem Solving

Team Building

Conflict Management

Guest Focus

Job description

A Dunkin' Donuts franchise is seeking a Lead Shift Leader to support the General Manager and develop a dedicated team providing excellent guest experiences and driving profitable sales. This position requires candidates to thrive in a fast-paced environment, promote team dynamics, and uphold brand standards.

Key responsibilities include team management, training, and ensuring exceptional service. Candidates must have restaurant or supervisory experience and strong communication skills.