Shift Leader - Lead Team, Elevate Guest Experience

Baskin-Robbins; East Stroudsburg (Monroe County); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins in East Stroudsburg, PA is seeking a Shift Leader to coach restaurant team members, ensure brand standards, and deliver outstanding guest service over each shift. You will set shift goals, assign tasks, monitor food safety, schedule staff, manage inventory, and support training while upholding franchisee policies.

Fluent English and prior leadership in retail, restaurant or hospitality are preferred.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent in English

Leadership experience

Job description

Baskin-Robbins in East Stroudsburg, PA is seeking a Shift Leader to coach restaurant team members, ensure brand standards, and deliver outstanding guest service over each shift. You will set shift goals, assign tasks, monitor food safety, schedule staff, manage inventory, and support training while upholding franchisee policies.

Fluent English and prior leadership in retail, restaurant or hospitality are preferred.