Lead Shift Leader: Grow Teams, Elevate Guest Experience

Baskin-Robbins; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical and dental insurance for full‑

Disability & life insurance

Job summary

Baskin-Robbins in Wilkes-Barre, PA is seeking Lead Shift Leaders to support General Managers in developing a strong team and delivering great guest experiences while driving profitable top-line sales. This role helps develop Shift Leaders and crew, ensuring all operations meet brand standards.

You will thrive in a fast-paced environment, coach team members, assist in recruitment and training, and lead by example with excellent service.

Qualifications

• Clear verbal and written communication in English.
• Experience in restaurant, retail, or supervisory roles.
• Strong guest-service orientation and ability to exceed expectations.
• Proven track record of delivering results and meeting targets.
• Ability to lead and develop teams, coach, and delegate.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Communication

Supervisory experience

Guest focus

Results orientation

Problem solving

Team building

Conflict management

Job description

Baskin-Robbins in Wilkes-Barre, PA is seeking Lead Shift Leaders to support General Managers in developing a strong team and delivering great guest experiences while driving profitable top-line sales. This role helps develop Shift Leaders and crew, ensuring all operations meet brand standards.

You will thrive in a fast-paced environment, coach team members, assist in recruitment and training, and lead by example with excellent service.