Shift Leader: Lead Team, Delight Guests, Drive Results

Coffee & Bagel Brands; Chanhassen (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the GM/Assistant GM. You will lead shifts, ensure goals and SOPs are understood, coach team members, and drive guest satisfaction.

The role requires leadership experience in foodservice or retail, willingness to work flexible hours, and a commitment to the brand values of making fun happen and serving guests with love.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Must be at least 18 years of age.
• Willingness to work early mornings, evenings, weekends and some holidays.

Responsibilities

• Lead shifts focused on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed accurately.
• Coach and develop team members for growth and performance.
• Oversee daily store operations including inventory, deposits and product orders.

Skills

Leadership

Customer service

Store operations

Education

High School Diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the GM/Assistant GM. You will lead shifts, ensure goals and SOPs are understood, coach team members, and drive guest satisfaction.

The role requires leadership experience in foodservice or retail, willingness to work flexible hours, and a commitment to the brand values of making fun happen and serving guests with love.