Shift Leader: Lead Service & Team Excellence

Baskin-Robbins; West Pittston (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability & life insurance

Job summary

Dunkin' Donuts franchisee in the United States is seeking a Shift Leader to guide the store team, ensure fast, friendly service, and uphold CARE (Customers Are Really Everything) standards.

You will lead the team during shifts, help drive performance, and support the General Manager by nurturing talent and exceeding customer expectations. Franchisees set wage and benefit programs that can vary by location.

Qualifications

• Experience leading a store team and managing shifts.
• Provide fast, friendly service and uphold CARE standards.
• Ensure quality control of products and consistency.

Responsibilities

• Lead store team during assigned shifts.
• Ensure quick, courteous service to customers.
• Oversee daily operations and communicate results.
• Assist General Manager by developing team talents.

Skills

Team leadership

Customer service

Quality control

Drive-thru operations

Job description

Dunkin' Donuts franchisee in the United States is seeking a Shift Leader to guide the store team, ensure fast, friendly service, and uphold CARE (Customers Are Really Everything) standards.

You will lead the team during shifts, help drive performance, and support the General Manager by nurturing talent and exceeding customer expectations. Franchisees set wage and benefit programs that can vary by location.