Shift Leader: Lead a Fast, Customer-Driven Team

Baskin-Robbins; Westwood (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Job summary

Dunkin' Donuts franchisee is seeking a Shift Leader to influence store operations and lead a team. You will deliver the C.A.R.E. service standard, ensure fast, friendly service, and oversee crew deployment and drive-through performance.

This role develops management skills, supports the General Manager, and helps exceed customer expectations. Benefits include competitive weekly pay, PTO, employee meals, and full-time medical/dental insurance. Franchisee is independent.

Qualifications

• Experience leading a team or shift is preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to fast-paced store environments.

Responsibilities

• Lead store team to deliver fast, friendly service.
• Oversee crew deployment and drive-thru performance.
• Set goals, monitor results, and ensure adherence to standards.

Skills

Leadership

Team management

Customer service

Job description

Dunkin' Donuts franchisee is seeking a Shift Leader to influence store operations and lead a team. You will deliver the C.A.R.E. service standard, ensure fast, friendly service, and oversee crew deployment and drive-through performance.

This role develops management skills, supports the General Manager, and helps exceed customer expectations. Benefits include competitive weekly pay, PTO, employee meals, and full-time medical/dental insurance. Franchisee is independent.