Shift Leader: Drive Fast, Friendly Service & Team Growth

Baskin-Robbins; Irwin (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical insurance

Life insurance

Job summary

Dunkin' Donuts is seeking a Shift Leader to help run daily store operations, ensuring fast, friendly service and high product quality. You will model C.A.R.E. values, supervise the team, and assist the General Manager in achieving store goals.

You will lead the shift, train crew, and drive performance while maintaining a positive, fast-paced work environment. This role includes franchisee-backed benefits and opportunities for growth.

Qualifications

• Leadership experience in fast-paced retail or food-service environments.
• Strong customer service focus with the ability to model friendly, energetic service.
• Clear communication and ability to delegate and coach team members.
• Ability to work as part of a team and adapt to changing store needs.

Responsibilities

• Lead store team during shift to meet service goals.
• Ensure fast, friendly, and accurate service for customers.
• Oversee quality control of products and presentation.
• Assist General Manager and other leaders; mentor team members.
• Support crew deployment and drive-thru performance when needed.

Skills

Leadership

Customer service

Communication

Teamwork

Quality control

Job description

Dunkin' Donuts is seeking a Shift Leader to help run daily store operations, ensuring fast, friendly service and high product quality. You will model C.A.R.E. values, supervise the team, and assist the General Manager in achieving store goals.

You will lead the shift, train crew, and drive performance while maintaining a positive, fast-paced work environment. This role includes franchisee-backed benefits and opportunities for growth.