Shift Leader: Lead Service, Quality & Team Growth

Harri; Matthews (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader to support the management team in running the store and delivering the Jersey Mike’s experience. This role involves coaching staff, ensuring high-quality food, cash handling, and maintaining cleanliness with urgency.

Candidates should have basic education, a year of QSR experience preferred, Serve Safe certification, and reliable transportation to contribute to a fast-paced team environment.

Qualifications

• Education: High school degree or equivalent.
• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Customer service

Leadership

Slicing

Bread baking

Staff supervision

Communication

Education

High school diploma or equivalent

Job description

Jersey Mike's Subs is seeking a Shift Leader to support the management team in running the store and delivering the Jersey Mike’s experience. This role involves coaching staff, ensuring high-quality food, cash handling, and maintaining cleanliness with urgency.

Candidates should have basic education, a year of QSR experience preferred, Serve Safe certification, and reliable transportation to contribute to a fast-paced team environment.