Shift Leader - Lead Service & Quality in Fast-Paced Kitchen

29018 Jersey Mike's Waukesha; Wales (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Jersey Mike's Subs in Wisconsin is seeking a Shift Leader to support the management team and ensure outstanding customer service, food quality, and a clean, efficient restaurant. You will coach staff, handle cash, and help drive sales in a fast-paced environment.

The role requires high school diploma or equivalent, 1 year QSR experience, Serve Safe certification, and reliable transportation. You will open/close, lead a crew of 2–5, and uphold Jersey Mike’s standards with urgency.

Qualifications

• Education: High school diploma or equivalent.
• 1 Year QSR experience preferred.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Customer service

Team leadership

Multitasking

Communication

Education

High school diploma

Tools

Slicer

Job description

Jersey Mike's Subs in Wisconsin is seeking a Shift Leader to support the management team and ensure outstanding customer service, food quality, and a clean, efficient restaurant. You will coach staff, handle cash, and help drive sales in a fast-paced environment.

The role requires high school diploma or equivalent, 1 year QSR experience, Serve Safe certification, and reliable transportation. You will open/close, lead a crew of 2–5, and uphold Jersey Mike’s standards with urgency.