Shift Leader: Lead Fast-Paced, Fire-Grilled Service

El Pollo Loco, Inc.; Fullerton (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Free meal during shift

Employee discount on food

Career growth opportunities

Flexible scheduling

Medical, Dental & Vision Insurance

401(k) with match

Paid vacation

Employee assistance program

Job summary

El Pollo Loco, Fullerton, CA is seeking a Shift Leader to guide the team during assigned shifts, ensuring fast, friendly service and adherence to standards. You will manage opening/closing tasks, inventory, and cash handling while coaching staff to deliver fire-grilled experiences that keep guests coming back.

The role emphasizes strong customer service, adherence to QSC standards, and flexibility in scheduling. Join a team that values growth and hands-on leadership in a fast-paced environment.

Qualifications

• High school diploma or GED preferred; willingness to obtain EPL specs certification.
• Supervisory experience in a restaurant setting is a plus.
• Strong customer service and communication skills.

Responsibilities

• Oversee daily restaurant operations during assigned shifts and cover for managers as needed.
• Ensure speed and quality of service while maintaining cleanliness and safety standards.
• Coordinate opening/closing procedures and inventory, including cash handling and deposits.
• Train and support team members on new products and procedures.
• Monitor staffing and adjust shifts based on sales while maintaining policy compliance.

Skills

Customer service

Team leadership

Food safety

Shift scheduling

Education

High school diploma or GED

Job description

El Pollo Loco, Fullerton, CA is seeking a Shift Leader to guide the team during assigned shifts, ensuring fast, friendly service and adherence to standards. You will manage opening/closing tasks, inventory, and cash handling while coaching staff to deliver fire-grilled experiences that keep guests coming back.

The role emphasizes strong customer service, adherence to QSC standards, and flexibility in scheduling. Join a team that values growth and hands-on leadership in a fast-paced environment.