Shift Leader: Lead & Elevate Store Experience

Minis; College Station (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA in College Station, Texas is seeking a dedicated Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help uphold store standards, drive KPIs, and ensure safety and compliance while creating a fun, high-energy shopping experience.

Responsibilities include leading by example to meet sales goals, training staff on product knowledge and customer engagement, handling replenishment and cash,

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates on product knowledge and customer engagement at the floor and at the register.
• Help support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery and cleanliness per safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention efforts and adherence to company policies.
• Maintain a professional attitude and promote MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in promotions and events to support business objectives.

Skills

Leadership

Customer engagement

Conflict resolution

Multitasking

Cash handling

POS familiarity

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in College Station, Texas is seeking a dedicated Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help uphold store standards, drive KPIs, and ensure safety and compliance while creating a fun, high-energy shopping experience.

Responsibilities include leading by example to meet sales goals, training staff on product knowledge and customer engagement, handling replenishment and cash,