Shift Leader: Lead Customer Service & Store Ops

Royal Farms; Plymouth (NC); On-site; USD 19,000 - 27,000; Part time

Job summary

Royal Farms in Plymouth, NC is seeking a part-time Shift Leader to manage store operations on duty, serve as Person in Charge when needed, and support management in customer service, product availability, and safety.

You will oversee shift tasks, POS transactions, cash controls, food service execution, store cleanliness, safety compliance, and coaching of team members to deliver friendly, efficient service.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Strong supervisory and organizational skills.
• Demonstrated leadership abilities.
• Ability to coach and develop team members.

Responsibilities

• Oversee full shift operations as PIC when needed.
• Manage POS transactions and vendor check-in.
• Ensure compliance with safety, cash control, and SOPs.
• Maintain high standards of food service, cleanliness, and service.
• Coach and develop team members for excellent customer service.
• Uphold company values and safety policies.

Skills

Leadership

Supervisory skills

Communication

Organizational skills

Team development

Food safety awareness

Education

High school diploma or GED

Job description

Royal Farms in Plymouth, NC is seeking a part-time Shift Leader to manage store operations on duty, serve as Person in Charge when needed, and support management in customer service, product availability, and safety.

You will oversee shift tasks, POS transactions, cash controls, food service execution, store cleanliness, safety compliance, and coaching of team members to deliver friendly, efficient service.