Shift Leader: Lead Coffee Team & Guest Experience

Bagel Brands; Mankato (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee is seeking a Shift Leader in Minnesota to oversee store operations in partnership with the GM/AGM, driving guest satisfaction and team performance. You will ensure directives, product knowledge, cleanliness, and SOPs are understood and applied during shifts.

The role requires 1+ year of leadership in service, willingness to work varied hours, and being at least 18. Address: 1580 Madison Ave, Mankato, MN 56001.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED, valid driver's license and reliable transportation.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on the floor.
• Coach team members and provide real-time feedback.
• Plan daily deployment and assign roles and tasks.
• Manage bank deposits, inventory, and store product orders.
• Maintain the store's look and feel with total store vision.

Skills

Leadership experience

Customer service

Team leadership

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader in Minnesota to oversee store operations in partnership with the GM/AGM, driving guest satisfaction and team performance. You will ensure directives, product knowledge, cleanliness, and SOPs are understood and applied during shifts.

The role requires 1+ year of leadership in service, willingness to work varied hours, and being at least 18. Address: 1580 Madison Ave, Mankato, MN 56001.