Shift Leader: Lead, Coach, Elevate Guest Experience

Park 2300; Melrose Park (IL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Fun, Positive Environment

Competitive Pay

Complimentary Meals

Closed on Sundays

Flexible Schedules

Paid Time Off

Health Insurance

Retirement Savings

Cross Training and Leadership Opportun

Scholarship Opportunities

Zusammenfassung

Chick-fil-A Melrose Park is seeking a Shift Leader to guide a fast-paced restaurant team, ensuring top-tier guest experiences and smooth shift operations. You will coach Team Members, coordinate with other shift leaders, and uphold food safety standards while maintaining a high-energy environment.

The ideal candidate demonstrates leadership, decision-making under pressure, maturity, and a heart to serve. This role offers growth opportunities and a supportive, positive work culture within a

Qualifikationen

• Leadership and people-management abilities essential for shift oversight.
• Strong decision-making under pressure and excellent communication with kitchen and service teams.
• Growth mindset with a focus on coaching and developing team members.

Aufgaben

• Coach and encourage Team Members to foster growth.
• Communicate daily with shift leaders to ensure seamless shift changes.
• Ensure foundational food safety knowledge for all employees.
• Maintain a clean, sanitary BOH/FOH environment and boost team morale.
• Create a high-energy, urgent atmosphere without rushing guests.
• Balance speed and accuracy to optimize guest experiences.
• Lead shifts by anticipating problems, analyzing situations, allocating resources.
• Coordinate with Back of House and Front of House to meet needs respectfully.
• Influence workplace culture through daily actions and attitudes.
• Support other Team Leaders and Directors during shifts.
• Handle guest complaints, tills, and change funds.
• Maintain labor points and ensure peak-hour readiness.
• Lead specific zones during shifts and manage opening/closing operations.
• Delegate tasks for operational excellence and monitor quality of food and oil.

Kenntnisse

Management Skills

Decision-making Skills

Growth Mindset

Maturity

Professionalism

Friendliness

Punctuality

Character

Hustle

A Heart to Serve

Communication Skills

Coachability

Jobbeschreibung

Shift Leader Description

Leadership is critical to our success at Chick-fil-A Melrose Park. We expect our leaders to serve and care for our Guests and our Team Members. In exchange, we commit to investing in your personal and professional growth.

Expectations

• Work 30+ hours a week minimum
• Must meet all the expectations of a Team Member
• Big-picture mindset and be able to make small decisions to push the team towards that vision
• Must have developed leadership qualities that will aid in leading either zones or the store during peak and non-peak hours, including making key decisions in stressful situations, high communication with the kitchen and different zone leads, and being able to coach team members through various circumstances through high-stress environments. Must have an energy and enthusiasm that motivates the team to complete assigned tasks efficiently.

Responsibilities

• Shepherd the team - Coach and encourage Team Members to foster growth
• Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly
• Ensure food safety knowledge is foundational learning for all employees.
• Maintain a clean, sanitary environment in BOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.
• Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed
• Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
• Lead shifts - You must continually: Anticipate problems, Analyze circumstances, Allocate resources
• While you are leading shifts, you are often the direct line of communication to Back Of House (or Front Of House), so you must communicate openly, yet respectfully about specific needs and the best way to meet those needs
• Directly impact the culture of your work atmosphere by your every-day actions and attitudes towards other workers and guests
• Support other Team Leaders and Directors during shifts

Team Leader Roles

• Handling guest complaints
• Counting/setting tills, Safe balancing change fund, buying change
• Maintaining appropriate labor points throughout shifts, running breaks at appropriate times
• Ensuring peak hour readiness
• Leading specific zones during shifts
• Opening/Closing operations
• Delegating tasks for operational excellence
• Assessing quality of food and oil throughout the shift
• Fulfilling all catering orders

Successful Leaders will Possess:

• Management Skills
• Decision-making Skills
• A Growth Mindset
• Maturity
• Professionalism
• Friendliness
• Punctuality
• Character
• Hustle
• A Heart to Serve
• Communication Skills
• Coachability

Chick-fil-A Melrose Park Benefits:

• Fun, Positive Environment
• Competitive Pay
• Complimentary Meals
• Closed on Sundays
• Flexible Schedules
• Paid Time Off
• Health Insurance
• Retirement Savings
• Cross Training and Leadership Opportunities
• Scholarship Opportunities

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.