Shift Leader - Fast-Paced Restaurant Coach & Ops

Chick-fil-A; Manhattan (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free food

Flexible schedule

Positive work environment

Learning from leaders

Growth opportunities

Scholarships

Corporate discounts

Job summary

Workstream in Manhattan, KS is seeking a Shift Leader to support daily restaurant operations and uphold Chick-fil-A’s service standards. You will lead shifts, train new hires, and ensure high-quality guest service in a fast-paced environment.

Ideal candidates are 18+, reliable, and possess strong teamwork and communication skills. This role offers growth opportunities and a chance to develop leadership in a people-focused setting.

Qualifications

• Must be 18 years or older.
• Reliable transportation required.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve team members.
• Commitment to superior customer service.
• Ability to manage team member performance and behavior.
• Experience as shift lead is preferred but not required.
• Be able to stand up to 10 hours and lift up to 40 lbs.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guests' needs.
• Assist in training new hires and set the shift tone as a role model.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, act as key holder.
• Count drawers and finalize day.
• Maintain excellent written and spoken communication.

Skills

People skills

Customer service

Team player

Communication

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Responsibilities:

• Participate operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Offer immediate and respectful response to the Guest's needs
• Assist in the training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Benefits:

• Free/Discounted food
• Flexible scheduling (and closed on Sundays)
• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Access to a variety of discounts and offers through Chick-fil-A Corporate.

Qualifications and Requirements:

• Must be 18 years or older
• Must have reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
• Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 lbs.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.