Shift Leader: Lead People & Guest Experience - Flexible

Chick-fil-A, Inc.; New York (NY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Shift Leader to join our restaurant leadership team in New York. This role oversees daily operations, supports Team Members, and helps deliver an exceptional guest experience with professionalism, urgency, and teamwork.

The ideal candidate demonstrates strong leadership, communication, and problem-solving skills while explaining priorities and guiding staff during busy periods. A flexible schedule including weekends may be required.

Qualifications

• Must be 18 years or older.
• Proven leadership and communication abilities.
• Strong reliability, professionalism and teamwork.

Responsibilities

• Lead and support Team Members throughout assigned shifts.
• Oversee daily restaurant operations and ensure quality and hospitality.
• Set clear expectations and provide direction to the team.
• Coach and develop Team Members with real-time feedback.
• Maintain high standards of cleanliness, safety, and speed of service.
• Resolve guest concerns and create a welcoming environment.

Skills

Leadership

Communication

Dependability

Customer service

Team development

Job description

Chick-fil-A, Inc. is seeking a Shift Leader to join our restaurant leadership team in New York. This role oversees daily operations, supports Team Members, and helps deliver an exceptional guest experience with professionalism, urgency, and teamwork.

The ideal candidate demonstrates strong leadership, communication, and problem-solving skills while explaining priorities and guiding staff during busy periods. A flexible schedule including weekends may be required.