Shift Leader: Lead, Coach, and Elevate Guest Experience

ZAX Zax LLC; Roanoke Rapids (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

Benefits recognition program

Employee referral program

401(k) with employer match

Medical, dental, vision insurance

Short-term disability

Long-term disability

Employer-paid life insurance

Additional benefits for full-time team

Job summary

Zax LLC is seeking a Shift Leader to supervise and coordinate team members during shifts, ensuring high standards of service, quality, and safety in a fast-paced restaurant environment. You will lead by example, train staff, and respond to guest concerns to maintain exceptional guest experiences.

Responsibilities include coaching team members, meeting shift goals, maintaining inventory and equipment, and collaborating with management to implement improvements.

Qualifications

• Must be 18 years of age or older.
• Demonstrates leadership qualities and ability to coach others.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Manage shift product, process, and people to execute shift goals.
• Coach and train team members to meet company standards.
• Respond to guest complaints and maintain high guest satisfaction.
• Delegate tasks and supervise performance during a shift.
• Ensure safety and cleanliness standards are upheld.

Skills

Leadership

Organizational skills

Communication

Tech savvy

Problem solving

Multi-tasking

Conflict resolution

Judgement

Servant leadership

Leadership experience

Job description

Zax LLC is seeking a Shift Leader to supervise and coordinate team members during shifts, ensuring high standards of service, quality, and safety in a fast-paced restaurant environment. You will lead by example, train staff, and respond to guest concerns to maintain exceptional guest experiences.

Responsibilities include coaching team members, meeting shift goals, maintaining inventory and equipment, and collaborating with management to implement improvements.