Shift Leader: Lead, Coach & Elevate Guest Experience

ZAX Zax LLC; Eastman (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Schedule

Early Access to Pay

Opportunities to Advance

401(k) With Employer Match

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

Employee Referral Program

Job summary

Zax LLC in Eastman, GA is seeking a Shift Leader to manage the product, process, and people required to run a shift. You will supervise tasks, respond to guest concerns, and ensure standards are met. This role combines leadership with hands-on operations.

You will train and coach team members, set shift goals, and collaborate with the General Manager to drive performance. The position offers flexible schedules and benefits for full-time staff.

Qualifications

• Leadership qualities with ability to supervise a team.
• Strong interpersonal and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Ability to handle guest complaints professionally.
• Willingness to train and coach team members.
• Familiarity with required company software and tools.

Responsibilities

• Manage shift by assigning tasks and overseeing operations.
• Coach and develop team members to meet standards.
• Respond to guest complaints and maintain guest satisfaction.
• Ensure service, product quality, and cleanliness standards.
• Plan shift duties and opening/closing tasks.
• Receive deliveries and manage inventory.
• Maintain records and ensure compliance with guidelines.
• Ensure safety guidelines and cash management.
• Escalate HR or risk concerns to GM.
• Collaborate with management to set and track goals.

Skills

Leadership

Customer service

Communication

Multitasking

Problem solving

Training & coaching

Job description

Zax LLC in Eastman, GA is seeking a Shift Leader to manage the product, process, and people required to run a shift. You will supervise tasks, respond to guest concerns, and ensure standards are met. This role combines leadership with hands-on operations.

You will train and coach team members, set shift goals, and collaborate with the General Manager to drive performance. The position offers flexible schedules and benefits for full-time staff.