Shift Leader: Lead, Coach, and Elevate Guest Experience

ZAX Zax LLC; Lawrenceville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedule

Early access to pay

Advancement opportunities

401(k) with employer match

Medical and vision insurance

Job summary

Zaxbys in Lawrenceville, GA is seeking a Shift Leader to drive shift execution, oversee tasks, and address guest concerns. You will set shift goals and ensure standards are met with a focus on team performance and guest satisfaction.

Lead, train, and coach team members to uphold quality, safety, and brand standards while fostering a positive, high‑performing culture in a fast-paced restaurant environment.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Manage shift operations, assign tasks, and respond to guest complaints.
• Train and coach team members to meet company standards.
• Monitor service quality, product prep, and cleanliness throughout the shift.
• Delegate duties, track goals, and report progress to management.
• Maintain compliance with company policies and safety guidelines.
• Ensure a positive guest and team member experience.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

Coaching

Training

Time management

Job description

Zaxbys in Lawrenceville, GA is seeking a Shift Leader to drive shift execution, oversee tasks, and address guest concerns. You will set shift goals and ensure standards are met with a focus on team performance and guest satisfaction.

Lead, train, and coach team members to uphold quality, safety, and brand standards while fostering a positive, high‑performing culture in a fast-paced restaurant environment.