Shift Leader: Lead a People-First Coffee Team

coffeeandbagelbrands; Savage (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide the store in partnership with the GM/AGM, ensuring goals, cleanliness, and guest connections during shifts.

You will lead shifts, coach Team Members, manage product knowledge, promotions, and operational tasks like deposits and inventory.

This role emphasizes ownership, strong communication, and a calm presence under pressure to uphold Caribou's core values.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Availability for early mornings, evenings, holidays or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed.
• Coach team members and provide feedback to improve performance.
• Assist with store operations and inventory as assigned.
• Take ownership for the current and upcoming shifts.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide the store in partnership with the GM/AGM, ensuring goals, cleanliness, and guest connections during shifts.

You will lead shifts, coach Team Members, manage product knowledge, promotions, and operational tasks like deposits and inventory.

This role emphasizes ownership, strong communication, and a calm presence under pressure to uphold Caribou's core values.