Shift Leader — Lead a High-Volume Café Team

Potbelly Sandwich Works; California (MD); On-site; USD 20,457 - 29,136; Full time

Job summary

Potbelly Sandwich Works is hiring a Shift Leader in California, MD to manage shifts and enhance customer service. In this role, you'll lead staff, resolve customer issues, and uphold food safety standards. Required are at least one year of supervisory experience in a restaurant setting and a High School diploma. Potbelly emphasizes a positive work environment and serves delicious sandwiches. There's potential for earning up to $18 per hour plus tips, with opportunities for growth within the company.

Qualifications

• 1+ year supervisory experience in a restaurant or retail environment.
• Pass a Food Safety Certification course.
• Communicate in English effectively.

Responsibilities

• Lead Associates daily, ensuring outstanding customer service.
• Resolve customer complaints and empower staff to do so.
• Manage shifts, controlling costs and quality.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Ability to multi-task

Training and coaching skills

Education

High School degree

Job description

Potbelly Sandwich Works is hiring a Shift Leader in California, MD to manage shifts and enhance customer service. In this role, you'll lead staff, resolve customer issues, and uphold food safety standards. Required are at least one year of supervisory experience in a restaurant setting and a High School diploma. Potbelly emphasizes a positive work environment and serves delicious sandwiches. There's potential for earning up to $18 per hour plus tips, with opportunities for growth within the company.