Shift Leader: Lead a Fun, Guest-First Team

Bagel Brands; Owatonna (MN); On-site; USD 17,564 - 29,274; Full time

Job summary

Caribou Coffee is seeking a Shift Leader in Oakdale, MN to guide daily store operations in partnership with the GM/AM. You’ll lead shifts, coach team members, and ensure guest connections, product knowledge, and SOP adherence to deliver a memorable experience.

The role requires at least 1 year in leadership or customer service, availability for early mornings/evenings/weekends, and being 18+. Compensation ranges reflect hourly pay and local minimum wage guidelines.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Availability for early mornings, evenings, weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Coach and provide feedback to team members.
• Train team on responsibilities, product knowledge, and promotions.
• Ensure SOPs and quality standards are followed.
• Perform administrative tasks including deposits and inventory.
• Own the shift and communicate priorities effectively.

Skills

Leadership

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader in Oakdale, MN to guide daily store operations in partnership with the GM/AM. You’ll lead shifts, coach team members, and ensure guest connections, product knowledge, and SOP adherence to deliver a memorable experience.

The role requires at least 1 year in leadership or customer service, availability for early mornings/evenings/weekends, and being 18+. Compensation ranges reflect hourly pay and local minimum wage guidelines.