Shift Leader: Build a Fun, Guest-First Team

Bagel Brands; Duluth (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee in Duluth is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure the team understands goals, cleanliness, and guest connections while managing shift execution with confidence and care.

The role emphasizes coaching, training, and maintaining SOPs, quality standards, and a positive, community-focused environment. Starting pay reflects local wage guidelines and union regulations as applicable.

Qualifications

• 1 year of leadership, restaurant, retail or customer service experience required.
• Able to work early mornings, evenings, some holidays and weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED; valid driver’s license and reliable transportation.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOP and quality standards are followed.
• Coach and give feedback to Team Members.
• Assist with bank deposits, inventory, and store product orders.

Skills

Leadership experience

Customer service

Flexible schedule

Education

High school diploma or GED

Job description

Caribou Coffee in Duluth is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure the team understands goals, cleanliness, and guest connections while managing shift execution with confidence and care.

The role emphasizes coaching, training, and maintaining SOPs, quality standards, and a positive, community-focused environment. Starting pay reflects local wage guidelines and union regulations as applicable.