Shift Leader: Lead a Fast-Paced Team to Wow Service

3096 Jersey Mike's Monroe; Monroe (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader for our Monroe, NC location. The role focuses on supporting management to run the store, coaching team members, and ensuring top-quality food and customer service in a fast-paced setting.

You will handle cash, lead 2–5 crew members, and uphold Jersey Mike’s standards daily. The position emphasizes reliability, punctuality, and a commitment to a great guest experience.

Qualifications

• Education: High school degree or equivalent.
• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coach staff to deliver amazing customer service.
• Produce high quality food.
• Deliver the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Leadership

Customer service

Cash handling

Food prep

Education

High school diploma

Tools

Slicer

Job description

Jersey Mike's Subs is seeking a Shift Leader for our Monroe, NC location. The role focuses on supporting management to run the store, coaching team members, and ensuring top-quality food and customer service in a fast-paced setting.

You will handle cash, lead 2–5 crew members, and uphold Jersey Mike’s standards daily. The position emphasizes reliability, punctuality, and a commitment to a great guest experience.