Shift Leader — Lead a Fast-Paced Team & Grow

Potbelly Sandwich Works; Bloomington (IN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Parental Leave

401(k) match

Paid Time Off

Flexible Schedule

Commuter Benefit

Employee Assistance

Discount Program

Career Growth

Job summary

Potbelly Sandwich Works in Bloomington, IN is hiring a Shift Leader to guide a fast-paced team and ensure outstanding product quality and customer service. You will lead a shift, develop associates, manage tasks, and help control costs while maintaining Potbelly's standards and values.

We offer competitive pay between $14.75 and $15.25 per hour plus digital tips, plus benefits and growth opportunities. Applicants must be 18+, pass Food Safety certification, and thrive in a busy kitchen.

Qualifications

• Must be at least 18 years old.
• Minimum 1 year supervisory experience in a restaurant or retail environment.
• Must pass and maintain Food Safety Certification.
• Strong written and verbal communication skills.
• Able to stand 8–9 hours and lift up to 50 pounds; fast-paced environment.
• Illinois applicants must obtain food safety certification within 30 days.

Responsibilities

• Lead team on shifts, assigning tasks and giving feedback.
• Ensure security procedures are followed.
• Maintain back-of-house procedural standards.
• Count drawers and follow cash handling procedures.
• Prepare quality finished products efficiently.
• Restock food line and maintain cleanliness.
• Handle customer complaints and queries professionally.

Skills

Supervisory experience

Customer service mindset

Written and verbal communication

Problem solving

Food safety knowledge

Stamina

Lift up to 50 lbs

Kitchen environment familiarity

Knife skills

Job description

Potbelly Sandwich Works in Bloomington, IN is hiring a Shift Leader to guide a fast-paced team and ensure outstanding product quality and customer service. You will lead a shift, develop associates, manage tasks, and help control costs while maintaining Potbelly's standards and values.

We offer competitive pay between $14.75 and $15.25 per hour plus digital tips, plus benefits and growth opportunities. Applicants must be 18+, pass Food Safety certification, and thrive in a busy kitchen.